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Adapting to the pandemic


What our hotels and venues are doing to ensure that they are Covid-19 secure…

All Cardiff venues accommodating business events are preparing for re-opening and are waiting to receive the road map to opening from Welsh Government. In the meantime hotels and hospitality venues have been working independently and as a partnership to ensure that Cardiff is Covid secure for all visitors to the city. They are taking the protocols seriously to ensure that they adapt, follow best practice and reassure clients that they are safe to visit, stay or dine.

Hotels and venues are participating in the ‘Good to Go’ scheme, a national initiative led by Visit Britain in conjunction with Visit Wales to reassure customers that they have fulfilled the criteria to become Covid-19 secure.


Cardiff Safe City
  • Welcome Points offer information to the visitor/shopper/worker on how the city centre works, how to visit in a safe way, how to reach particular destinations, a walking plan, hand-washing facilities, cycle-parking facilities and a member of staff to assist.
  • A new city street plan recognises footfall and the availability of safe (socially distanced) walking space. Pedestrians within the city centre must follow signed routes to ensure social distancing is observed.
  • Social distancing rules are operating in all Cardiff businesses and organisations. Designated queuing areas have been allocated for everyone’s comfort and safety.
  • The Council is working to open up spill-out areas and give space in the public realm over to businesses to use for free. It is essential that the key streets, public spaces and new spill-out spaces allow social distancing, and allow businesses in the City Centre to carry on trading. These include the grounds inside and around the main walls of Cardiff Castle, the northern end of Churchill Way, the Hayes, and Mill Lane.
  • Many existing city centre car parks will be operating at a reduced capacity to enable people to leave and return to their cars safely. A comprehensive network of park and ride / park and stride facilities are being developed to manage car access away from the centre and to allow easy walking / cycling / bus access for the ‘last mile’ of the journey.


Venues are working with clients to make changes to business event bookings on an individual basis. All businesses are regularly reviewing their protocols to ensure that an event held in Cardiff is safe and secure. Venue managers are working through the needs of the client while considering the often changing government guidelines to make meetings safe. They are committed to follow the terms and conditions of the contracted booking but with consideration to the circumstances at the time.


Cardiff Airport

Cardiff Airport has gone above what is required in government guidelines and is operating in a Covid-19 secure way. Here are some examples of their protocols in their video.

Examples of Covid-19 protocols undertaken by Cardiff Airport:

  • Enhanced cleaning of the whole Airport throughout the day and night, plus a deep sanitisation before the terminal re-opens
  • More hand sanitiser stations added throughout the Airport
  • Social distancing for staff and customers, keeping 2m wherever possible
  • New protective screens in areas such as check in, boarding gates and immigration desks
  • Increased signage and floor markings to help everyone understand the changes to the Airport and remind everyone about the safety measures
  • Displays of all the relevant UK and Welsh Government advice and information
  • Introduced a team of ‘Airport Stewards’ to help customers with the changes throughout the terminal and to be on hand to answer any questions
  • All Airport teams are wearing appropriate PPE as required, including face coverings in all areas
  • We’re asking passengers to wear face coverings when travelling through the Airport before they fly and when they land at Cardiff
  • Encouraging contactless payments throughout the Airport where possible
  • Asking only customers and Cardiff Airport team to enter the terminal buildings
  • Training Airport teams about COVID-19 and the safety measures that have been put in place.

The 51° Executive Lounge & Business lounges are taking bookings, subject to availability.



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